Terms of Service

Terms of Service for Elite Dry Ice Limited

1. Introduction

These terms and conditions (the "Agreement") govern your use of the website operated by Elite Dry Ice Limited ("Company") located at https://elitedryice.co.nz (the "Website") and the services provided by the Company (the "Services"). By accessing or using the Website and Services, you ("Client") agree to be bound by this Agreement. If you do not agree to this Agreement, you must not use the Website or Services. It is important that you read and understand these terms before using the Website or Services.

2. Definitions

In this Agreement, the following terms shall have the following meanings:

  • Company refers to Elite Dry Ice Limited.
  • Services refers to the dry ice blasting services for various applications, including but not limited to industrial cleaning, surface preparation, and equipment maintenance, provided by the Company.
  • Client refers to any individual, business entity, or government entity that uses the Services.
  • Website refers to https://elitedryice.co.nz.

3. Services

3.1 Scope of Services

The Company provides a variety of dry ice blasting services, including:

  • Industrial cleaning: Machinery, tanks, buildings, electrical components (post-incident cleanup), marine including marinas: hull cleaning, anti-foul removal.
  • Surface preparation: Painting, coating, bonding (streamline restoration).
  • Equipment maintenance & restoration: Optimise machinery performance (minimise downtime).
  • Mould removal: Safe solution for buildings (covered by many insurance policies).
  • Fire & smoke damage restoration: Expedite claims resolution.
  • Public infrastructure cleaning: Maintain public safety and aesthetics.
  • Electrical hardware cleaning: Prevent future incidents and claims.
  • Food processing line cleaning: Ensure hygiene and regulatory compliance (avoid recalls).
  • Building restoration: Maintain property value for insurers.
  • Archaeological artefact cleaning: Protect valuable cultural assets.
  • Electric power generation & distribution cleaning: Ensure reliable power and minimise outages.
  • Environmentally sensitive area cleaning (consult specialists): Mitigate environmental damage.
  • Automotive restoration.

This list is not exhaustive and does not limit the operational capabilities of the Company. We encourage you to contact us to discuss your specific needs and explore how dry ice blasting can benefit you. Any other related services not specifically listed may also be provided upon agreement.

3.2 Service Availability

Service availability is subject to scheduling and may vary based on the location and specific requirements of the Client. The Company reserves the right to decline any service request at its discretion. The Company will use reasonable efforts to provide turnaround time estimates upon request. Geographical limitations may apply and will be communicated upfront.

3.3 Service Level Agreement (SLA)

The Company commits to using reasonable efforts to provide services in accordance with agreed service levels. Specific SLAs can be negotiated and documented in separate agreements. A high-level overview of typical service levels includes response times, completion timelines, and quality standards.

4. Pricing and Payment

4.1 Pricing

All prices for Services are quoted in New Zealand Dollars (NZD) and are subject to change without notice. Quotes provided are valid for 30 days unless otherwise specified. If prices for ongoing services change, the Company will provide a notice period to the Client.

4.2 Payment Terms

Payment for Services is due upon receipt of invoice unless otherwise agreed in writing by the Company. Late payments may incur additional charges as specified in the invoice. The Company considers payments late if not received within 14 days of the invoice date unless otherwise agreed in writing.

4.3 Refunds (Excludes B2B)

Refunds are provided at the sole discretion of the Company and will be processed in accordance with New Zealand consumer protection laws. Conditions under which refunds are granted include service not delivered as agreed or significant delays caused by the Company.

4.4 Invoice Disputes

Any disputes regarding invoices must be raised within 7 days of receipt. The Company will investigate and resolve any disputes promptly.

5. Client Obligations

5.1 Access

The Client must ensure that the Company has sufficient access to the work site and any necessary facilities to perform the Services safely and efficiently. If access is not provided as agreed, the Client may be subject to rescheduling fees or cancellation charges.

5.2 Safety

The Client is responsible for maintaining a safe working environment and complying with all relevant health and safety regulations. The Client must inform the Company of any hazards at the site.

5.3 Cancellation and Rescheduling

The Client must provide at least 24 hours' notice for cancellations or rescheduling. Failure to provide sufficient notice may result in cancellation charges to cover any expenses incurred in preparation for the job. These charges may include, but are not limited to, costs related to mobilisation, resource allocation, the cost of dry ice, and any other expenditures directly associated with the scheduled service. Providing timely notice helps ensure efficient scheduling and resource management.

6. Compliance and Standards

6.1 Regulatory Compliance

The Company prioritises compliance with all applicable New Zealand laws and regulations, including:

  • Health and Safety Standards: The Company prioritises the safety of its employees, clients, and the public. We adhere to relevant health and safety regulations, including those set by WorkSafe New Zealand. This ensures a safe working environment for everyone involved.
  • Environmental Regulations: The Company is committed to environmentally responsible practices. We comply with regulations regarding waste disposal, air quality, and water usage associated with dry ice blasting operations. This minimises environmental impact and ensures responsible waste management.
  • Industry-Specific Standards: The Company adheres to industry best practices and may hold certifications relevant to specific dry ice blasting applications. This ensures we deliver high-quality services that meet industry standards.

The Company maintains relevant insurance coverage to protect both the Company and the Client. This insurance may include public liability, worker's compensation, and professional indemnity insurance.

6.2 Corporate and Government Standards

The Company is committed to meeting the standards and requirements of major corporations and government entities. This includes:

  • Adhering to Corporate Policies: When working with corporate clients, we understand and comply with their specific policies and procedures. This ensures seamless collaboration and meets client expectations.
  • Maintaining High Levels of Service Quality: The Company strives to deliver exceptional service that meets or exceeds client expectations. We are committed to providing high-quality workmanship and clear communication throughout the service delivery process.
  • Ensuring Transparency in all Operations: We are committed to open communication with our clients and operate with transparency throughout the service delivery process. This includes clear communication regarding pricing, timelines, and project details.

The Company adheres to certifications and industry standards where applicable. These certifications may demonstrate our commitment to quality, safety, and environmental responsibility.

7. Privacy Policy

7.1 Data Collection

The Company collects personal data necessary for the provision of Services. This data may include client contact information, project details, and any other information relevant to service delivery. This data is handled in accordance with the Company's Privacy Policy, available on the Website.

7.2 Use of Data

Personal data collected will be used solely for the purpose of providing and improving the Services. The Company is committed to ensuring the security of personal data and complies with applicable data protection laws, including the New Zealand Privacy Act 2020. This includes, but is not limited to:

  • Transparency and Choice: The Company will be transparent about the data it collects, how it is used, and with whom it is shared. Clients will have choices regarding the collection and use of their personal data.
  • Data Minimisation: The Company will collect only the personal data necessary for the stated purposes.
  • Data Security: The Company will implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.
  • Data Retention: The Company will retain personal data only for as long as necessary for the stated purposes or to comply with legal requirements.

8. Intellectual Property

The Website and Services contain intellectual property belonging to the Company or its licensors. This intellectual property includes, but is not limited to, trademarks, copyrights, and patents. You are granted a non-exclusive, non-transferable licence to access and use the Website and Services for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, or create derivative works from any of the intellectual property on the Website or Services.

9. Disclaimer

The Website and Services are provided "as is" and without warranties of any kind, express or implied. The Company disclaims all warranties, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Website or Services will be uninterrupted or error-free, that defects will be corrected, or that the Website or Services are free of viruses or other harmful components.

10. Limitation of Liability

The Company will not be liable for any damages arising out of or related to your use of the Website or Services, including, but not limited to, direct, indirect, incidental, consequential, punitive, or special damages.

11. Termination

The Company may terminate your access to the Website and Services at any time, with or without cause, and with or without notice. You may also terminate your access to the Website and Services at any time. Obligations that survive termination include confidentiality and outstanding payments.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand.

13. Dispute Resolution

Any dispute arising out of or related to these Terms of Service shall be resolved by binding arbitration in accordance with the rules of the New Zealand Arbitration Centre. The arbitration shall be held in Auckland, New Zealand.

14. Entire Agreement

These Terms of Service constitute the entire agreement between you and the Company regarding your use of the Website and Services.

15. Severability

If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

16. Waiver

No waiver by the Company of any breach of any provision of these Terms of Service shall be deemed a waiver of any subsequent breach.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at [email protected]