Privacy Policy
Elite Dry Ice Limited Privacy Policy
Effective Date: 6 May 2024
Who We Are.
Our website address is: https://elitedryice.co.nz.
Elite Dry Ice Limited (“Elite”, “we”, “us”, or “our”) is a dry ice cleaning service provider based in Auckland, New Zealand. We are committed to protecting the privacy of our customers and visitors to our website.
What Personal Data We Collect and Why We Collect It.
We collect the following personal data from you:
- Information you provide directly to us: When you request a quote, schedule a service, contact us through the Site or by email, or sign up for our newsletter (optional), you may provide us with your name, contact information (phone number, email address), billing and shipping address, and details about your cleaning project (optional).
- Information collected automatically: When you visit our Site, we may automatically collect information such as your IP address, browser type and device information, the pages you visit on our Site, how you found our Site (e.g., referral link), an anonymised string created from your IP address (e.g. 888.888.888.888 > 888.888.888.000), and a hashed string created from your IP address.
- Registered User Activity: If you are a registered user of our website, we track your content activity such as creating, updating, or deleting posts and comments.
We use this information to:
- Provide and improve our dry ice cleaning services
- Respond to your enquiries and requests
- Send you information about our services, promotions, and special offers (with your consent, see “Marketing Communications” below)
- Analyse website traffic and usage patterns
- Improve the functionality and content of our Site
- Comply with legal and regulatory requirements
Legal Bases for Processing Personal Data
Where required by applicable laws, we will ensure there is a legal basis for the processing of your personal data, which may include:
- Your consent (for direct marketing communications)
- Contractual necessity (for fulfilling service requests)
- Legitimate interests (for maintaining our business operations and providing a functional website)
- Legal obligations (for complying with applicable laws and regulations)
Interest-Based Advertising
We do not currently engage in interest-based advertising practices on our website. If this changes in the future, we will update this policy accordingly.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.
An anonymised string created from your email address (hash) may be provided to the Gravatar service to see if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. After comment approval, your profile picture is publicly visible with your comment.
Comment Data Retention
Comments and associated metadata are retained for 2 years to enable follow-up comments and avoid indefinite storage. This retention period may be adjusted to comply with applicable data protection laws.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract location data from images on the website.
Cookies
If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These last for one year for convenience.
If you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.
When you log in, we set cookies to save your login information and screen display choices for two days and one year respectively. If you select “Remember Me”, your login persists for two weeks. Logging out removes login cookies.
If you edit or publish an article, we save a cookie with the post ID in your browser for one day.
You can disable cookies in your browser settings, but this may affect website functionality.
Embedded Content
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We do not currently use any analytics tools on our website but may implement analytics in the future to understand website usage trends. If so, we will update this policy with details on the specific analytics tools used and what data they collect.
Marketing Communications
We may send you marketing communications like newsletters or promotional emails if you opt-in to receive them, such as by checking a consent box when submitting a form. You can opt-out of these at any time by clicking the unsubscribe link in the emails.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
We may share your personal data with third-party service providers who help us operate our business, such as payment processors (if you choose to pay for a service online), website hosting providers, customer support tools, and cloud storage services.
These service providers are obligated to protect your information and use it only for the purposes we specify. We will not share your personal information with third parties for marketing purposes without your consent.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained for 2 years to enable follow-up comments.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will also retain your personal data for as long as necessary to fulfil the purposes for which it was collected, as outlined in this policy. Typically:
- Quote and service request data is retained for 12 months
- If you make a purchase, billing and payment data is retained for 7 years for accounting purposes
- Marketing opt-in data is retained until you unsubscribe
- Registered user content activity is retained indefinitely
- We may retain data for longer periods if required by law.
What Rights You Have Over Your Data
You have the following rights regarding your personal data:
- You can access the personal data we hold about you by contacting us.
- You can request correction of inaccurate personal data.
- You can request deletion of your personal data.
- You can opt out of marketing emails at any time.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Submitting Privacy Requests
To exercise any of your rights regarding your personal data, or if you need to submit a request related to applicable privacy laws, please contact us at:
Email: [email protected]
Phone: 0508 379 423
We will process and respond to your request in accordance with applicable data protection laws.
Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service.
Your personal data is stored on servers located in New Zealand. We do not currently transfer your data outside of New Zealand.
Protection of Personal Data
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.
Automated Decision Making
We do not currently engage in automated decision making or profiling with user data.
Regulatory Requirements
This Privacy Policy is intended to meet requirements of applicable data protection laws, which may include the New Zealand Privacy Act 2020 and the European Union’s General Data Protection Regulation (GDPR) for data subjects in the EU. We are not currently subject to any additional industry regulatory disclosure requirements beyond those outlined in this policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or applicable data protection laws. If we make material changes, we will notify you by email (using the contact information you provided) or by posting a prominent notice on our website prior to the changes taking effect.
Contact Information
If you have any questions, comments or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Elite Dry Ice Limited
10 Bill Phillip Place, Auckland 2103